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Outsourced Managed Services

Outsourced Managed Services

Outsourced Managed Services

An outsourced support model benefits companies by reducing and controlling operating costs, particularly when demands on capacity and skill sets are unpredictable or short-term. Clients also benefit from the collective experience of a team of security professionals with extensive hands-on experience, academic certifications and qualifications, supported by our pioneering software tools.

We are able to provide a wide range of outsourced services, giving corporate security managers the flexibility they require to deliver commercially and operationally efficient security to their businesses.

These services typically augment in-house resources on a short or long term basis and include:

  • Global and local system(s) administration (embedded or retained resources).
  • System design and minor or major upgrades.
  • Overarching system architecture and standards design.
  • System integration with other solutions.
  • System backups and restores.
  • System monitoring (performance, disk space, failover setup and testing).
  • Predictive maintenance (systems monitoring and analytics tools).
  • System training and product awareness.
  • Credential management.

Our technical specialists and consultants can either be permanently deployed (embedded) within an organisation to directly administrate systems, or can be engaged on a project-by-project basis. Technical specialists benefit from unimpeded access to our expertise due to our ability to operate under a ‘follow the sun’ principle through our network of global offices. This ensures that a continuity of service is always provided. Instant access to our software tools then provide tangible value-added services to our clients.