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Outsourced Managed Services

An outsourced support model benefits companies by reducing and controlling operating costs, particularly when demands on capacity and skill sets are unpredictable or short-term. Clients also benefit from the collective experience of a team of security professionals with extensive hands-on experience, academic certifications and qualifications, supported by our pioneering software tools.

We are able to provide a wide range of outsourced services, giving corporate security managers the flexibility they require to deliver commercially and operationally efficient security to their businesses.

These services typically augment in-house resources on a short or long term basis and include:

  • Global and local system(s) administration (embedded or retained resources).
  • System design and minor or major upgrades.
  • Overarching system architecture and standards design.
  • System integration with other solutions.
  • System backups and restores.
  • System monitoring (performance, disk space, failover setup and testing).
  • Predictive maintenance (systems monitoring and analytics tools).
  • System training and product awareness.
  • Credential management.

Our technical specialists and consultants can either be permanently deployed (embedded) within an organisation to directly administrate systems, or can be engaged on a project-by-project basis. Technical specialists benefit from unimpeded access to our expertise due to our ability to operate under a ‘follow the sun’ principle through our network of global offices. This ensures that a continuity of service is always provided. Instant access to our software tools then provide tangible value-added services to our clients.