As a global system-administration support provider to some of the world’s largest enterprise security systems, QCIC provides 24/7/365 support through our “Follow the Sun” model.
Our strategically positioned global hubs utilise single communication channels that offer a unique and industry-leading programme to benefit our clients. A dedicated, remote QCIC technical team, spread across the globe, gives our clients’ end-users, operators, integrators and IT professionals constant access to compliance, governance and technical excellence.
Our team is instrumental in planning and executing system upgrades and patches. In addition, team members are responsible for performing pre/post security-application system checks when maintenance tasks are completed on the client’s infrastructure and network. Daily, weekly and monthly checks are conducted on the condition and operation of the systems, which in turn offers insight into the future upgrades and maintenance required to meet the client’s business needs.
Reporting is a critical part of our service, enabling clients to have complete oversight of health, maintenance and support activities being conducted on their systems. This provides a governance layer that helps our clients maintain compliance with agreed design and installation standards across all regions with all system deployments.