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Systems Administrator – Access Control

Job Location

New York

Salary

Competitive

Job Description

The purpose of the Embedded Security Systems Administrator is to provide operational support to the client’s global, enterprise access control and CCTV systems and architecture. The Embedded Security Systems Administrator will be expected to provide system support to meet the needs of our customer at a tier 2 level directly in support of newly configured server environments.

 

The principal responsibilities of the role are as follows:

  • System Administration, version upgrades, patching, change mgmt. & hardware configuration updates and governance
  • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc.
  • Day to day operations – administration - including but not limited to; profile, photo, clearance administration, and reporting
  • Day to day monitoring of activities within a specific site or region including access control, CCTV, and intrusion detection related activities
  • Application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
  • Application related issue (impacting day to day core business activities and/or multiple sites)
  • Planned routine maintenance of the CCURE, Victor, and associated applications.

 

SPECIFIC TASKS

Operations and Support

Implementing and supporting the day to day operations of the security systems;

System Tasks:

  • Regular review of system performance and system events
  • Checking the status of security hardware
  • Regular system reporting
  • Health checks of server hardware
  • Enforcing controls and standards

 

Support and Services:

  • Assisting the upgrade of thick client installations.
  • Assisting operators with day to day issues and escalating if unable to solve
  • Diagnosing/rectifying issues reported by the security/customers service staff escalating if unable to solve

 

Routine System Maintenance

  • Planned maintenance of the security systems at a regional level:
  • Working with the local integrator to oversee PPM
  • Run reports to show high volume of alarms on devices and rectify
  • Assess of impact of the maintenance requirement to local staff and escalate if necessary.

 

Software/firmware upgrades:

  • OS patching on a monthly basis (or as agreed by the clients IT department)
  • Testing of version upgrades and Service Pack installations in the test environment
  • Flagging any issues discovered including impact on 3rd party connected services
  • Installing approved version upgrades and Service Packs in the live and environment
  • Assisting with firmware upgrades of field devices (Carried out by local integrator)

 

THE CANDIDATE:

The ideal candidate will have the following skills, knowledge and experience:

  • Experience with Enterprise Security Systems
  • Excellent Attention to detail
  • Experience with ticketing systems
  • Able to assess reported issues and rectify
  • Excellent communication skills to peers and clients
  • Advanced Knowledge of C•Cure 9000 and Victor
  • Knowledge of Software House hardware
  • Able to provide Microsoft OS support
  • Able to perform of Network Diagnostics

 

NB: Security clearance may be required for this post

 

PERSON SPECIFICATION

 

Essential

Applicants must be able to demonstrate:

Experience

  • 2 + years of Security System Administration
  • 2 + years’ experience with Software House products, (Including, C•Cure 800/9000, Victor, VideoEdge, BIRS)
  • 2 + years: Providing end user support

Knowledge and skills

  • C•Cure 9000 Advanced Certification
  • C•Cure 9000 Enterprise Architecture Certification
  • American Dynamics Victor and Video Edge Advanced Certification
  • Excellent communication skills
  • Able to work to strict deadlines
  • Able to manage a number of projects across multiple time zones
  • Knowledge of the Microsoft Suite

Desirable

It would be preferable for applicants to also demonstrate:

Experience

  • Understanding of Data Protection laws 
  • Microsoft Certifications
  • Cisco Certifications
  • Experience in Security system design
  • Genetec CCTV Certification