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IT Services Manager

Job Location

Cape Town



Job Description


The main purpose of this role is to provide key technical expertise to aid with Infrastructure and Security requirements we have in place. The role will also include the direct line management of two direct reports, the successful candidate will report directly into our IT Infrastructure Lead and will be expected to work closely with the lead in the development of the IT department. The role will however not be limited to the following duties and responsibilities:

  • Perform 2nd & 3rd incident management for server infrastructure technologies
  • Microsoft Office 365 Configuration and migrations 
  • Maintenance activities to ensure that the servers (both Cloud & Hyper-V) and IT infrastructure remains available and 'fit for purpose'
  • Generation and updating of the policy document for ISO 27001
  • Ensuring all works run through change control protocols
  • Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
  • Support the systems administrator with BAU support
  • Infrastructure innovation
  • Backup and DR of the complete IT infrastructure, this includes monthly reporting
  • Pre-arranged occasional out of hours work to support global teams


The ideal candidate will have the following skills, knowledge and experience:

  • Significant experience in IT infrastructure
  • Experience with producing technical documentation
  • PowerShell scripting and automation experience
  • Strong experience for the Microsoft Power platform
  • Strong written and verbal communication skills are a must
  • Good analytical and presentation skills
  • Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
  • Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud-first infrastructures.
  • Experience of working with MS windows server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, Intune, Watchguard products
  • Working knowledge and experience of Hyper-V is essential
  • Experience of SQL server management
  • Background in cybersecurity is desirable
  • Technical experience Office 365 and administration of MS Azure
  • Be able to demonstrate advanced networking skills
  • Working knowledge of Microsoft Team and Microsoft PowerApps
  • Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other cloud technologies 


NB: The successful candidate will be required to pass our security screening procedures.